What About the Fans?

I found an interesting post about the battle between cable companies and sports networks. Interestingly, DirecTV and Dish Network are able to carry sports channels as part of their basic packages, but service providers can't. However, this issue has been going on for a while. Time Warner Cable's(TWC) failure to carry the NFL Network continues to be a moot point for NFL fans using its services.

Great Service at GameStop

I went to GameStop Sunday, September 16, 2007 to purchase a new Xbox 360 along with a copy of Madden 08'. I brought my new system home, took it out of the box and hooked it up. I played the game for several hours. Overall, I feel the graphics for Madden 08' are really awesome and I would definitely recommend football fans to buy this game.

Unfortunately, I had to stop playing Madden 08' late Sunday evening to get ready for work and go to bed. I planned on playing the game a little bit on Monday night. However, I encountered some technical difficulties (I'm always experiencing technical difficulties with something!). My new Xbox could not read the disc. Therefore, I went up to GameStop where a customer service representative quickly gave me a new copy. I am glad to say this one works fine.

Now I'm writing this post to give GameStop kudos for providing good customer service. I was not expecting the process to be easy. I had my receipt in hand (as always), but I thought it would be a long drawn out process to get an exchange. I was pleasantly surprised to be able to exchange my video game for a new copy hassle- free with no questions asked. I might add that this experience will lead me to do more business with my local GameStop retailer versus their competitors. In addition, I will definitely include GameStop in my list of products and brands which I regularly use and recommend others to try.

Here is an updated list of brands that I recommend using as a result of positive experiences:

1. Pepsi - Good Service
2. Ford - Good products (I own 2006 Ford Explorer and a 2007 Ford Focus) My Ford Focus gets like 35 miles per gallon. I've only filled up twice between August 21, 2007 and September 19, 2007.
3. T-Mobile - Good Service
4. GameStop - Good Service
5. Sibcy Cline - I have a good relationship with my realtor even after purchasing my new home. How good is that?

Here is an updated list of brands that I recommend avoiding as a result of negative experiences:

1. Golds Gym - Very Bad Service.


Overall, I'm interested in finding out other peoples opinions regarding good and bad service experiences. Feel free to leave comments!

New England Patriots SpyGate Video on YouTube

The video shown above posted on September 15, 2007 and already has 96,000+ views. This is clearly an example of a video gone viral. In addition, overall buzz about the New England Patriots has risen significantly since news outlets released information about the New England Patriots stealing signals during its season opener against the New York Jets.

Can "Short Selling" Buzz Predict Market Conditions?

Below is a graph showing some interesting findings comparing discussion about “Short Selling” stock and the Dow Jones Industrial Average (DJIA) between January 2007 and early September 2007. As you can see, online discussion about “Short Selling” peaks Jan 07’ through March 07' and again June 07’ through August 07’. Interestingly, the DJIA increases between April 07’ – May 07’ when discussion about “Short Selling” goes down. Now I’m not saying online buzz about “Short Selling” is predictive of market conditions, but it warrants attention.



Feel free to contact me if you have any questions about this posting or methodology.
Have a good weekend!

Marketrman

NFL Fantasy Football Rap

Here is an interesting video I came across while surfing YouTube.

Nieman Marcus Targets YouTube

I came across an interesting post at Ad Age about Nieman Marcus taking over the front page of YouTube to show consumers its "cool" side. Neiman Marcus chose to market its style savvy to YouTubers, who turn out to be a bit older and wealthier than the typical web surfer.

Here is some interesting demographics information regarding YouTube visitors.




















Visit Ad Age to find out more about Nieman Marcus' venture to YouTube.

Source:Ad Age

McD's Going to McCafe

Are you traveling overseas in the near future? You will soon be able to get your caffeine fix from McDonalds. The company is planning to open hundreds McCafe's serving gourmet coffees in an effort to expand its business globally. But don't count on seeing a McCafe in your neighborhood anytime soon.

"They're going to struggle in the U.S., but they have a great opportunity abroad," said Darren Tristano, exec VP at Technomic, a food-industry research and consulting firm. "Americans are used to spending small amounts at McDonalds, and getting a 99¢ double cheeseburger and kids' meals. McCafé raises the bar. That's a sticking point. It's difficult to get Americans to spend more money because that's not part of their mind-set at McDonald's."

McDonald's is trying to gain momentum in the gourmet coffee arena. It competes against many other businesses such as Starbucks, Dunkin Donuts and Burger King vying for customers looking to wake up and eat. Now I must say that McDonalds has come a long way. In fact, McDonalds beat Starbucks in a taste test according to a post at Starbucks Gossip.

I do agree with the results to some extent. But you have to realize that Starbucks is not targeting the same consumers as McDonalds in all cases. Fortunately, I have experience with both companies products and services. McDonalds coffee is very bold and has a lot of aroma. Just add two creams, one sugar and I'm on my way! Additionally, I like its iced coffee selections. However, I give the edge to Starbucks in regards to expresso, latte's, mocha's and other specialty coffee selections.

Source: Ad Age

NFL Fantasy File

I came across a series of intriguing videos by typing "NFL Fantasy Files" at YouTube.com the other day. The videos feature several high profile NFL players performing amazing acts, which seem unreal. In fact, much of the buzz surrounding the videos pertains to fans doubting the content is real. I have my doubts about some of the videos being real also. Nonetheless, they still show NFL players performing some amazing feats.

"Sub-prime" Discussion Blasts Off

I have to apologize for not posting in a while, but I have just recently purchased my first new home and it took me a while to get things moved in and put away. Therefore, I am now a proud member of the "homeowners" club! Fortunately, I didn't let the "sub-prime" crisis scare me away from buying my first home. I am very optimistic about the housing market and feel it is a great time for buyers.

I have become increasingly aware of the "sub-prime" mortgage crisis, especially now that I own a home. Therefore, I decided to see what all the recent buzz is about. Also, I thought it would be ironic if my first posting since closing on my new home related to increasing "sub-prime" discussion.

As you all know, the financial markets are under a lot of scrutiny by consumers and the feds. Buzz regarding the "sub-prime" crisis has really taken off. The analysis below shows "sub-prime" discussion along with a few other topics financial related topics. I wanted to see if discussion about select financial institutions or investments are congruent with "sub-prime" discussion.

The analysis shows some interesting results. Distinct callouts include finding out that that online discussion Countrywide Home Loans and "hedge funds" in general correlate with "sub-prime" discussion, r = .71 and r = .72 respectively. Countrywide's discussion coincides with "sub-prime" as a result of consumers acknowledging that it began laying off employees due to the mortgage crisis in August 2007. Additionally, the fallout of several major "hedge funds" and other mortgage related securities has led to growing concerns amongst consumers online.

Feel free to contact me regarding these findings. I will continue tracking "sub-prime" discussion and update my findings as they are available.

Michael Vick Discussion

Football season is here everybody! And I wanted to give everyone an update on the Michael Vick indictment. I ran through 100 random messages and classified them accordingly (see below). Most consumers discuss a variety of issues (i.e. comparing the incident to the Duke Lacrosse team incident where the players were deemed "guilty" before the "not guilty" verdict came out. Interestingly, more than twice as many consumers feel Michael Vick should be suspended compared to those who do not.

I do feel the amount of discussion relating to consumers discontent over Clinton Portis' comments supporting dog fighting warrants attention, but I'm not sure Goodell can do a lot about it given our first amendment rights.

Topic	% of Goodell / Vick Discussion	Summary of Discussion
Other	25.2%	Consumers compare to Duke Lacrosse team incident where the players were deemed “guilty” before the “not guilty” verdict came out. Additionally, several petitions are being pass around to have Michael Vick suspended from the NFL indefinitely. Additionally, some consumers (2.8%) feel Goodell shouldn’t suspend Vick.
Repost Articles	15.9%	Consumer repost news articles covering Michael Vick’s legal woes.
Vick Should Be Suspended	14.0%	Some consumers explicitly say that Vick should be punished by the NFL regardless whether he is found guilty or not. More than twice as many consumers feel Vick should be suspended (indefinitely?) compared to who feel he shouldn’t and to let due process take its course.
General Mentions	8.4%	Consumers nonchalantly reference the Michael Vick dog fighting issue.
Clinton Portis’ Comments	8.4%	Some consumers are discontent over Clinton Portis’ comments supporting dog fighting.
Goodell and Art Blank receiving letters	6.5%	Consumers mention Roger Goodell and Atlanta Falcons owner Art Blank receiving letters from Rev. Al Sharpton, Russell Simmons and PETA.
“IF” Vick Discussion	5.6%	Consumers discuss what will happen “IF” Vick is convicted (i.e. go to jail).
Goodell’s Reaction to Clinton Portis	4.7%	Discussion pertains consumers’ opinions that Roger Goodell has done more to address Clinton Portis regarding his support for dog fighting than Michael Vick.
Expect Vick Won’t Be Suspended	4.7%	A small percent of consumers discuss their expectations about whether Vick will be suspended.
Vick is Innocent Until Proven Guilty	4.7%	Only a small percent consumers feel that Vick should be considered innocent until proven guilty in a court of law.

Feel free to leave any comments if you have questions or concerns regarding my analysis.

Do Bottled Water Containers Hurt the Environment?; Are Critics Merely "Following the Money?"

Recent Discussion About Bottled Water Mirrors Recycling

Correlations:
Bottle Water and Recycling: .93
Aquafina and "Tap Water" = .88
Dasani and "Tap Water" = .93
Aquafina and recycling = .89
Dasani and recycling = .94

There has been a huge spike in the amount of discussion about bottled water since mid-June 2007. Interestingly, discussion about bottled water correlates highly with discussion about recycling [see above]. Additionally, there is a rise in media coverage relating to this issue. For example, there was an article at CNN on Friday, July 27, 2007. Some key themes mentioned in the article which mirror consumers’ discussion about bottled water include:

1. New Aquafina labels saying that bottled water made with tap water
2. Maker Pepsi says it's reasonable to say where water comes from
3. Critics of bottled water say containers are wasteful
4. Many buyers say bottled water is more convenient

I ran a few correlations which turned out to be extremely high. Interestingly, consumers discussion about bottle water correlates rather high with recycling. This is mostly due to consumers expostulating over that fact that bottled water containers (i.e. plastic bottles) are extremely wasteful. And while I agree that water containers are wasteful, I do not feel critics arguing are looking at all the facts. Soda, milk and beer are also sold in plastic containers among others. Therefore, I ask two questions.

1. Why is all the recent hype about bottled water only?
2. Why are Pepsi (Aquafina) and Coca-Cola (Dasani) brought up most within media coverage and consumers discussion online?

Personally, I feel their are a lot of critics taking aim at Pepsi and Coca-Cola since they feel the companies are making a lot of money selling tap water. A co-worker of mine brought up a similar situation that occurred in the late 80's/early 90's which makes a lot of sense to me. The cardboard/paperboard industry started attacking plastic milk jugs as "health hazards" because they claimed that see-through milk containers (plastic) made vitamins leach out of the milk quicker than if milk came in cartons, which protected milk from sunlight/exposure by not being see-through. The first waves of PR/media coverage were about the "negative health effects of plastic containers for milk," but it wasn't until someone dug deeper that it became apparent the cardboard/paperboard industry was behind the campaign. They were trying to convince milk producers to keep using cardboard when everybody was switching to plastic. My co-worker went on to say, "Who's behind this one attacking plastic containers again? Aluminum can companies? Just a thought ("follow the money" is always a good ideas when these sorts of things hit)." And I couldn't agree more.

Consumers complaining about negative effects of plastic containers on our environment should do more to push things that better our environment such as recycling, alternative fuels and solar power. Consumers like to be motivated. Unfortunately, helping the environment is not important to a lot of people. Many consumers find it expensive and inconvenient. For example, recycling centers are few and far between where I live. I have to drive 20-30 miles out of my way to drop off recyclable goods. Additionally, it costs extra money to sign up for recycling services where I live (which I pay by the way). My point is that critics and consumers looking to improve the environment should lobby for reasons to get people excited about helping the environment (i.e. incentives, tax benefits, etc). I think we are moving in the right direction. Owners of hybrid vehicles are now able to get tax benefits. Likewise, consumers and businesses should be reward for doing other things to help the environment (i.e. installing solar power panels on a home or business instead of using electricity, volunteering in a community clean up project, ride share, etc...). And don't get me wrong, big business has a certain amount of social responsibility to help keep the environment safe and clean. However, going after businesses should not be only recourse. We should all be "thinking green" and "doing our share for cleaner air."

Professional Sports Leagues Face Major Issues

The NFL, NBA and MLB are all in the midst battling issues which have huge implications. Michael Vick has given the NFL a huge bone to chew over allegations that he is involved in a dog fighting ring. MLB is hampered by steroids discussion magnified by Barry Bonds passing Hank Aaron for the most sacred record in all of sports, the home-run record. And finally, the NBA is being bombarded by negativity around organized gambling and game fixing schemes.

The graph above shows a discussion timeline for some of the hot topics currently being talked about in pro sports. The Michael Vick dog fighting issue tops the list. Despite receiving more buzz, sports fans don't feel Michael Vick's dog fighting woes puts NFL commissioner Roger Goodell in the worst situation. A poll on ESPN's Sportsnation reveals most sports enthusiasts feel David Stern is in the worst position among commissioners in charge of pro sports leagues.

I do believe the NBA is in the worst position among the pro sports leagues since accusations of referee Tim Donaghy fixing games questions the integrity of the sport. However, the NFL and MLB both have issues they must attend to on their own. Also, do not forget that cheating and scandals have been a part of sports in the past. The Chicago White Sox supposedly threw the 1919 World Series which led to a victory for my beloved Cincinnati Reds. And do not forget Pete Rose betting on the game. Baseball overcame similar issues in the past. Likewise, the NBA will recover, but it has to deal with it in the present. Similarly, I feel all three leagues will recover, but not overnight.

Can Online Discussion be used to Predict Interest in Exchange Traded Funds (ETF's)?

A co-worker of mine came to me a few days ago and asked whether exchange traded fund (ETF) discussion has trended down and if so, would that be a leading indicator that ETF popularity will be decreasing. Therefore, I set up a small project to see whether a correlation between online buzz and trading volume existed. The results are very surprising.

First I wanted to see how online discussion about ETF's in general was trending. Discussion rose significantly from October 2006 to April 2007. However, discussion started to level off, then pick up again in early July 2007.



Second, I wanted to see how trading volume for specific ETF's trended over time compared to online discussion. Therefore, I looked at two ETF's, PowerShares Gldn Dragon Halter USX China (PGJ) and iShares MSCI Malaysia Index (EWM). Interestingly, there seems to be some correlation between online discussion and trading volume for ETF's. PGJ's average trading volume has a .79 correlation with online discussion about the fund while EWM's average trading volume has a correlation of .84 with online discussion. Overall, these are rather impressive.

Now I am not a finance guru by any stretch of the imagination. However, I do think this analysis provides some insight. Discussion volume and trading volume for both ETF's peak between January and March. Interestingly, share prices for both began to flatten.

I am not saying that online discussion should be used when evaluating whether to purchase an ETF, but it does warrant some attention. Typically, higher trading volumes indicate that more investors are buying (stock price goes up) or selling (stock price goes down) a particular stock.

I have yet to determine the cause and effect relationship between online buzz and trading volume for ETF's. However, I'm sure it is possible if I am able to review "real time" information about how people are talking. For example, Apple shares plunged $8.00 on Tuesday, July 24, 2007 when the first wave of "activation" numbers came through. I could have speculated increased trading volume would follow if consumers were saying things like "I'm going to be selling my Apple stock since iPhone sales were disappointing." In contrast, increases in trading volume may cause online discussion if investors discuss the transaction after the fact (i.e. "I sold my Apple stock today since iPhone sales were lower than expected").

* Average trading volume information came from Yahoo finance historical information for EWM and PGJ.

On a separate note, I'm sorry for not leaving a post in a while. I have been very busy trying to complete the purchase of my first home. I close on August 21, 2007. Feel free to send an e-mail to www.conceptsmarketingresearch@hotmail.com or leave a comment regarding anything I've posted today or in the past.

Live Earth Gives iPhone a Run For Its Money

I found an some interesting information at Pete Blackshaw's blog, Consumergeneratedmedia.com. He says "The buzz jury is still out, but there's just no question the Live Earth global concert is giving iPhone buzz a run for the money. Whether it's sustainable (pun intended) or not will take time to determine, but the concert does appear to have succeeded in generating a significant, and growing, global conversation on the global warming issue.

Personally, I think it will be interesting to see how long the iPhone maintains high buzz levels. Buzz has lowered considerably since its official release. Also, the iPhone is receiving negative buzz regarding its battery replacement. Negative word-of-mouth concerning battery replacement and distribution (i.e. availability through AT&T / Cingular only) may actually keep the iPhone from becoming as popular as many hope.

Shawn Drops iPhone in Houston

I came across a video titled “Shawn drops iPhone in Houston” on YouTube. It posted on June 29, 2007 and has more than 547,366 views and 970 comments. Consumers commenting feel the video is funny since someone dropped their new iPhone. They make comments such as “omg thats funny” and “wow that guy has butter fingers lol it's probably broken now”. Shawn, the person who drops their iPhone, essentially shakes it off saying the iPhone should be ok since it has a plastic covering.



Interestingly, I came across some other videos [below] at YouTube from consumers critiquing Shawn for dropping his iPhone. One person does not understand why people find the video titled “Shawn drops iPhone in Houston” so funny. Another consumer feels Shawn is an "idiot" for dropping his iPhone.



I do not know about you, but I think the guy in the above video may have some issues. Additionally, I hint a bit of jealousy. Perhaps he was waiting in line for 12+ hours for an iPhone only to find out his local vendor was out-of-stock. I guess that would drive me insane enough to complain about someone else's misfortune (i.e. Shawn dropping his iPhone).

I wish I could meet the guy in this video because I would seriously tell him to Lighten Up, figuratively and metaphorically. This video is so dark it would scare Darth Vader!



The girl in this video needs to "chill out." And who is she calling an "idiot?" She is over-reacting more than Shawn. Shawn is the one who dropped the iPhone, not her.

Unfortunately, Shawn is not getting a lot of love from consumers online. However, that should not be of any concern to him. He has an iPhone and they do not. Go Shawn!

Videos like the two above lead me to have more sympathy for the consumers critiquing Shawn rather than Shawn himself. And Shawn is the one who dropped the iPhone. Some of these consumers just need to get a life, or a job. Afterwards, they can afford to buy their own iPhone and drop it so others can post videos about them on YouTube. Seriously, I have yet to meet someone who has never dropped something. I do not feel dropping something is worth being overly-criticized for, even if it is an iPhone.

I have heard that Shawn was able to replace his dropped iPhone for a new one. However, I cannot confirm this. Therefore, I am asking all of my readers to give me the "inside scoop" as to whether Shawn was able to replace it. Please provide a link to a source confirming that Shawn's iPhone was indeed replaced if possible. Also, is Apple doing anything to capitalize on good Public Relations (PR) if the iPhone was replaced? Any information on these two questions would be greatly appreciated.

The video titled "Shawn drops iPhone in Houston" on YouTube is becoming fairly viral. I have a few tips for Apple if they want to capitalize this incident.

1). Hold a press conference or post a formal video on YouTube letting consumers know what they are doing to help Shawn (i.e. replacing the iPhone). I understand there may be some legal issues since Apple will not want to let people know that they will replace every iPhone simply because it is dropped. Apple's legal department will be able to tackle this issue though.

2). Shawn could be the spokesperson for the new iPhone. I feel this may be beneficial for both Apple and the general public. Shawn is the subject of much ridicule online, but he did respond positively in the video by talking about the positive attributes of the product such as the plastic covering. Personally, I do not feel it is a bad thing when a lemon can be made into lemonade.

3). Apple should use this incident to encourage consumers to purchase products (i.e. plastic coverings, holders) and services (i.e. insurance plans) to protect their new iPhones. The iPhone is not cheap and I'm sure more consumers are sure to drop theirs.

Mickey Mantle Pepsi Card

Pepsi recently ran a promotion that included three special Topps baseball cards in each 24-pack of Pepsi. Upon opening one pack, I found a 2007 Topps baseball card that had Edgar Renteria on the front, and Mickey Mantle's stats on the back.

A unique error on a baseball card is a rare find and any true collector knows that. I immediately called Pepsi's customer service at 1-800-433-2652 to report the error and find out if was going to be corrected. I reached a customer service representative who immediately forwarded my request to Pepsi's promotions department.

I am pleased to say that someone from Pepsi's promotions department called me back within a thirty minutes after my initial call. I received a corrected Mickey Mantle card in the mail several days later. I commend Pepsi for their quick response to the situation. This is yet another great example why I feel Pepsi is an outstanding brand.

I've been trying to find out the value of the corrected Mickey Mantle card. It is currently selling on eBay for about $50, which is not a bad return-on-investment (ROI) for a 24-pack of Pepsi. I feel the value of the corrected version may go up as more people find out about the rare card.

An eBay screenshot along with a picture of the Mickey Mantle card are shown below.

Hillary Clinton Sopranos Spoof

Hillary Clinton's latest video is a teaser encouraging voters to go to Hillary Clinton's website to see which song she will be using for her campaign.

I find this ending to be similar, yet better than the last episode of Sopranos. The commercial goes blank at the very end, then text appears encouraging voters find out the winning song by visiting her website. I wonder if the final episode of Sopranos would have went over better with viewers had its producers created a special website encouraging viewers to visit it for more details. Instead, the screen went blank during the final episode of Sopranos. This caused millions of viewers to search for their remote controls or call their cable/satellite providers to may sure there were no technical difficulties.

Personally, I feel Hillary Clinton does a great job taking a page out of the Sopranos book and improving it for this teaser video. It posted on June 19, 2007 and has more than 86,000 views and 340 comments.

I Love Obama Video

Here is a Consumer Generated Media (CGM) video about presidential candidate Barack Obama. This is another great example how social media will impact the 2008 presidential election. It was posted on June 15, 2007 and already has 10,000 views and 49 comments.

Consulting Services

I'm currently assisting a few small businesses, USA BABY Cincinnati and Milford Dental Excellence (MDE) with their marketing needs. I'm am performed some market research studies for both small companies during fall 2006. Since then, I have been assisting them with a variety of marketing efforts.

I am helping USA BABY spend its marketing dollars wisely. USA BABY is looking to get away from traditional marketing activities (i.e. commercials) since they are not as effective as they would like. Therefore, I'm helping them find new methods to reach their target market, first time parents with household incomes greater than $40,000. I am currently assisting USA BABY run Pay Per Click (PPC) ads in Google. Additionally, I have been monitoring the ads and it appears they are having some success. I hope to find some other cost effectives ways to promote USA BABY Cincinnati.

I am also working with MDE to improve its search engine optimization. I have had some success improving their rankings by updating text, H1 headers, titles and meta tags. We are now in the process of building a link campaign. Additionally, I am assisting MDE create a company blog.

Unfortunately, I'm not getting paid to do this work. However, I am learning a great deal that I would not get otherwise. I hope this "extra" work ultimately helps me in my career. I really do enjoy marketing activities (i.e. marketing research and marketing strategies).

Feel free to let me know if you need some market research performed. I can be reached via e-mail at www.conceptsmarketingresearch@hotmail.com.

Consumer Contests Driving Summer Buzz

I've been trying to keep everyone up to date about new contests where companies seek consumer interaction. Doritos X-13D seems to be the clear winner at this point. It is receiving the most buzz in the blogosphere.

*Kodak's Thinklikeryan.com just launched officially June 27, 2007. You can find more information about it by reading Kodak's press release.

I've compiled a list of several companies using social media in 2007.

1. Doritos X-13D
2. Heinz TopThisTV
3. Kodak's Thinklikeryan