Monday, October 16, 2006

ABC News 20/20 Coverage of Consumers Fighting Back

Please take a take a glance at this story from ABC News 20/20 on Friday, October 13, 2006 which elaborates on consumers video taping their thoughts and feelings about encounters with bad customer service experiences with companies.

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http://abcnews.go.com/2020/story?id=2563615&page=1

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