Friday, June 11, 2010

Can Social Media Save the Day?

Kristi Hines of Social Media Examiner offers some great insight regarding the benefits of using social media manage a crisis. She provides several ways companies can leverage Facebook, Twitter and YouTube when problems arise.

Personally, I think social media is a great tool for managing a crisis as long as a company is upfront and transparent. What are your thoughts on companies using social media for crisis management?

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