I sent a direct message to Scott Monty, Head of social media at Ford, around 10:45 AM on Saturday, December 13, 2008 via Twitter. Kudos to Scott Monty for replying within moments. Seriously, I don't know how he responds so quickly considering he has more than 5,900 followers.
I am glad to see him respond on Twitter very quickly. It shows that he and Ford value my input and opinions. Additionally, following up with people is offering great customer service. This clearly shows that social media = customer service. Kudos to Scott!
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2 comments:
What can I say? I'm insane. Or in this case, my family is away for the weekend, so I'm working.
Thanks for caring enough about this to post it, Ronald.
Scott Monty
Global Digital Communications
Ford Motor Company
I swear, you are on top of things. Glad to see you also pay attention to us "little guys" in the online world. You may actually have given me some "street credibility" with this comment.
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